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Terms of Service

Overview

Welcome to VELOURA LUXE! The terms "we", "us", and "our" refer to VELOURA LUXE. VELOURA LUXE operates this store and website (velouraluxehouse.com), including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). VELOURA LUXE is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

 

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

 

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

 

To use the Services, including accessing or browsing our online stores or purchasing any products or services, you may be asked to provide certain information (such as your email address, billing, payment, and shipping information). You represent and warrant that:

 

  • All information you provide in our stores is correct, current, and complete.

  • You have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

 

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ depending on your device settings and display configuration.

 

  • We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to depictions in our online store.

  • All descriptions of products are subject to change at any time without notice at our sole discretion.

  • We reserve the right to discontinue any product at any time or limit sales quantities on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. VELOURA LUXE reserves the right to accept or decline your order for any reason at its discretion.

  • Your order is not accepted until VELOURA LUXE confirms acceptance.

  • We must receive and process your payment before your order is accepted.

  • Please review your order carefully before submitting, as cancellation requests may not be accommodated after acceptance.

  • In the event of a change or cancellation, we will attempt to notify you via the email, billing address, or phone number provided.

  • Purchases are subject to return or exchange solely in accordance with our Refund Policy.

  • You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be set out in your order confirmation email. Unless stated otherwise, posted prices do not include taxes, shipping, handling, or customs charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You represent and warrant that:

  1. The credit card information provided is true, correct, and complete.

  2. You are duly authorized to use such payment method.

  3. Charges incurred will be honored by your credit card company.

  4. You will pay charges incurred at the posted prices, including shipping and applicable taxes.

Section 5 - Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

 

Section 6 - Intellectual Property

Our Services, including all trademarks, brands, text, graphics, images, logos, video, and audio, are owned by VELOURA LUXE, its affiliates, or licensors and are protected by applicable intellectual property laws.

  • These Terms permit you to use the Services for personal, non-commercial use only.

  • You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material without prior written consent.

  • VELOURA LUXE's names, logos, product names, and slogans are trademarks of VELOURA LUXE.

Section 7 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services. We neither monitor nor have control over these tools.

  • Access to third-party tools is provided "as is" and "as available" without any warranties.

  • Use of optional tools is entirely at your own risk and discretion.

Section 8 - Third-Party Links

The Services may contain hyperlinks to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

  • Accessing third-party sites is done entirely at your own risk.

  • Please review third-party policies and practices carefully before engaging in any transaction.

Section 9 - Relationship with Shopify

VELOURA LUXE is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made in our Store are made directly with VELOURA LUXE. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and VELOURA LUXE, including any injury, damage, or loss resulting from purchased products and services.

Section 10 - Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, certain personal information is processed by Shopify to provide and improve the Services. Review our Privacy Policy for more details.

Section 11 - Feedback

If you submit ideas, suggestions, reviews, or feedback, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content in any medium for any purpose. You agree that your feedback will not:

  • Violate any right of any third party.

  • Contain libelous, unlawful, abusive, or obscene material.

  • Contain computer viruses or malware.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You are prohibited from using the site or its content:

  • For any unlawful purpose or to violate any laws/regulations.

  • To infringe upon or violate our intellectual property rights or those of others.

  • To harass, abuse, insult, harm, or defame any individual.

  • To submit false or misleading information or transmit viruses/malicious code.

  • To use automated systems (robots, scrapers, or AI tools) to access the Services without permission. We reserve the right to terminate your account for violating any prohibited uses.

Section 14 - Agents

If you deploy or enable an "Agent" (software taking autonomous action) to interact with our Services:

  1. The Agent must clearly identify itself in HTTP/HTTPS requests as Agent/[agent name].

  2. The Agent must not mimic human behavior or circumvent CAPTCHAs/security measures.

  3. The Agent must respond truthfully to automated checks.

Section 15 - Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice. Provisions regarding Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law shall survive termination.

Section 16 - Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY VELOURA LUXE, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VELOURA LUXE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SHOPIFY BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT/INDIRECT/INCIDENTAL/CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PROCURED.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless VELOURA LUXE and Shopify from any claims, losses, damages, or liabilities (including legal fees) arising out of your breach of these Terms of Service or violation of any law or third-party rights.

Section 19 - Severability

In the event that any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted, and the unenforceable portion shall be deemed severed without affecting the validity of remaining provisions.

Section 20 - Entire Agreement

These Terms of Service and any policies posted on this site constitute the entire agreement between you and VELOURA LUXE, superseding any prior agreements or communications.

Section 21 - Assignment

You may not delegate, transfer, or assign this Agreement or any rights without our prior written consent. We may assign our rights and obligations without consent or notice.

Section 22 - Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with applicable laws.

Section 23 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

Section 24 - Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand: VELOURA LUXE

  • Customer Support Email: support@velouraluxehouse.com