Frequently Asked Questions
Do you offer worldwide shipping?
Velora Luxe offers free standard shipping to destinations served by our international shipping zones. Available destinations are shown at checkout.
How long will my order take?
Orders may require processing time before shipment. Delivery times vary by destination and carrier. Estimated delivery times are shown at checkout when available. Customs processing or carrier delays may extend delivery times.
Can I track my order?
Yes. Once your order ships, we’ll send tracking information to the email used at checkout when tracking is available.
What is your return and refund policy?
We do not accept returns or refunds for unwanted items, personal preference, or change of mind. If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos. Approved cases may receive a replacement or full refund to the original payment method. Beauty products, cosmetics, perfumes, personal-care products, sale items, and gift cards are non-returnable when opened, used, or otherwise ineligible under our Refund Policy.
What payment methods do you accept?
Available payment methods are displayed at checkout. If a payment option is not shown, it is not available for that order or destination.
How can I contact you?
Email us at mayamomo194@gmail.com. We typically respond within 24–48 business hours.